Refund Policy

Draft version. This document is a draft for the trial period and will undergo legal review before the full launch.

1. Seller and payment processing

The seller of the subscription is Paddle.com Market Ltd (Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom), acting as the merchant of record. Paddle processes all payments, issues invoices, and handles refunds. In addition to this policy, Paddle's buyer terms also apply.

2. Right of withdrawal (14 days)

• You may withdraw from the subscription agreement within 14 days of its conclusion, without giving a reason.
• The service begins immediately after payment — with your explicit consent given in the Paddle checkout.
• If you withdraw within the 14-day period, Paddle will refund your payment within 14 days, using the same payment method.

3. How to request a refund

You can request a refund:

• through the Paddle customer portal (link available in your confirmation email or invoice),
• by emailing kalkulacka@wovenrag.com — we will forward your request to Paddle.

Please include your account email and the reason for your request. We will respond within 14 days.

4. Regular subscription cancellation

You can cancel your subscription with one click in the subscription management portal (Paddle customer portal). After cancellation:

• access to paid features continues until the end of the paid period,
• after the period expires, your account reverts to the free version — products beyond the limit remain stored as read-only,

5. Defective service claims

If the service does not function as agreed (for example, a paid subscription did not unlock unlimited products, the service is persistently unavailable, or stored data is lost), you are entitled to:

• repair of the defect within a reasonable time,
• a proportional price reduction if the defect cannot be repaired or recurs,
• withdrawal from the agreement in the case of a material defect, with a pro-rata refund for the remaining period.

Detailed complaint procedure: Complaints (Slovak).

6. Failed renewal payment

If a payment fails during automatic renewal, you have a 14-day grace period during which the service continues in full and you can update your payment card. If the payment is not completed within the grace period, the subscription ends and your account reverts to the free version.

7. How refunds are processed

Refunds are processed by Paddle using the same payment method as the original transaction. The typical processing time is up to 14 days from the approval of the request; the actual crediting time depends on your bank or card provider.